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Privacy Policy

  1. Introduction
    • The Roads is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business (clients, customers, suppliers, partners), and employees for the appropriate management and protection of any personal information you agree to provide us.

  1. Privacy Management Plan
    • Our Privacy Management Plan outlines how we collect, store, use, and retain your personal information.

  1. Collection of Personal Information
    • The Roads collects personal information about individuals (clients, suppliers, employees, etc.) to efficiently manage its business.
    • This may include the collection of the individual’s name, email address, phone number, residential address, financial status, social status, income, employment history, banking information, criminal record check, driver’s abstract or credit rating, credit card details, and ride details (pickup and drop-off locations).
    • We may collect additional information in order to verify your identity.
    • We may collect personal information through emails, websites, apps, and/or phone calls.
    • The Roads will make all reasonable efforts to fully inform individuals about the planned use/disclosure of their personal information.
    • The organization will only collect and use personal information that is necessary for valid business purposes or to comply with legislation.

  1. Use of Personal Information
    • We will use your information to provide you with the services you have requested and to manage our relationship with you for consumer services, and employment inquiries.
    • We may utilize your information to enhance and monitor our services, analyze access and usage of our sites, and make adjustments to our offerings.
    • We may utilize this information to provide you with the necessary help and support.
    • We may use this information to analyze requests and usage patterns in order to improve the content of our products/services and enhance site navigation.
    • We reserve the right to use and disclose personal information to third-party companies as needed to provide the best services possible.

  1. Google Analytics and Cookies
    • This website utilizes Google Analytics to help analyze user activity on the site.
    • The tool uses “cookies,” which are text files stored on your computer, to gather standard Internet log information and visitor behavior data anonymously.
    • The website uses cookies to collect information about your use of the site, including your IP address.
    • This information is sent to Google to evaluate website usage and create statistical reports on website activity for The Roads.
    • Rest assured that we do not and will not permit any third party to use the statistical analytics tool to track or collect any personally identifiable information of visitors to our site.
    • Google will not associate your IP address with any other data held by Google.
    • Neither we nor Google will link or seek to link an IP address with the identity of a computer user.
    • We will not associate any data gathered from this site with any personally identifiable information from any source unless you explicitly submit that information via a form on our website.

  1. Accuracy and Completeness of Personal Information
    • The Roads will make every reasonable effort to ensure that the personal information it collects and uses is accurate and complete.
    • Individuals providing personal information will have the opportunity to review and correct their personal information.
    • Upon receiving a written request from an individual to whom the information relates, the organization will modify the information as required.

  1. Storage and Protection of Personal Information
    • The Roads will store personal information using electronic means such as Google Drive, websites, cookies, and apps to prevent unauthorized collection, access, use, disclosure, or disposal of personal information.

  1. Retention of Personal Information
    • The Roads will set a specific time limit for retaining all personal information collected, which may be determined by legislation other than PIPEDA (such as Employment Standards).
    • We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it, including meeting any legal, accounting, or reporting requirements.
    • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

  1. Disclosure of Personal Information
    • The Roads will not share personal information with employees or third parties without the individual’s consent.
    • We may establish agreements with third-party companies. A third-party company may require access to personal information collected from our customers, or vice versa. As a result, we may share your personal information with a third-party company.
    • However, we will not share your personal information with third-party companies for their own direct marketing purposes unless you have opted in.
    • If you have signed up to receive emails from a third-party company and want to stop receiving them, please reach out to the company directly to update your preferences.
    • Please note that your Personal Data may be subject to the privacy policies of Third Party Companies to which we disclose it.
    • We do not control the privacy practices of Third Party Companies, so it’s important for you to read and understand their privacy policies.
    • If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to us.
    • If you have provided personal information to us and no longer consent to its use or disclosure as outlined herein, please notify us at administration@theroads.ca.

  1. Access, Update, and Correction of Personal Information
    • The Roads supports individuals’ rights to access, update, and correct their personal information.We will provide information access upon request, following established procedures.
    • All employees and third-party staff who handle or manage personal information must acknowledge and adhere to our Privacy Code and the supporting procedures.
Privacy Policy

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